You can ask us anything.

Contact form


As long as you're not enquiring into the secrets of our chocolate recipes, we'll be delighted to answer your questions in great detail. The simplest way is to use the following contact form, but of course we'd also be pleased to receive a letter or call from you.


Your message

RITTER SPORT products stand for top quality. Every ingredient is selected with care and every bar made with a passion. To meet these high standards, we also employ an extensive quality management system. If you should nonetheless have any reason to complain about our products, please do not hesitate to get in touch with us using our complaints form. After all, every piece of criticism is an important source of information to us, helping us make our products and their manufacturing even better.:

example package code
Best-before date on the item (e.g. 17.10.2009)
Lot number (packaging code, e.g. M2P3170407.11)
example package code
Where did you buy the product? (Shop and town)
Please provide as precise details as possible as this will help us to process your complaint better and more quickly.

Your address:

Date of birth

Claim for compensation?

Please send the goods which are the subject of your complaint with the original packaging and sufficient postage to the address below and we will replace them for you. Your expenses will of course be reimbursed with Ritter Sport chocolate. To get to the bottom of the cause of your complaint, we will need the product which you are complaining about and the printed-out complaints form.
Yes, I am returning the product which I am complaining about to you.
I have read the privacy statement and accept it.*

Please fill in all the mandatory fields marked with an *


RITTER SPORT in Waldenbuch
Alfred-Ritter-Straße 25
71111 Waldenbuch

For information, call: +49 (0) 71 57 / 97-0
(Mon–Fri 8 a.m.–8 p.m.)

*Customer service:
Tel.: +49 (0)800-7238253
(service hotline from Mon–Fri 8 a.m.–8 p.m.)

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